Product Information >> Voice Tubes

The voice tubes in your telephone headsets are in many ways the most important part of the entire system. Through these tubes, your call service reps are able to deliver their messages, sell your products, and answer the questions asked of them. If the voice tube breaks down, your reps will end up sounding muffled, fuzzy, or completely unintelligible.

Quality Voice Tubes Make for Quality-Sounding Calls
The problem with typical headset voice tubes is that the moisture that comes from normal speaking will condense inside the tube. Over time, this moisture builds up, making the voice sound indistinct and fuzzy. After a few months of all-day use, your call rep's voice can sound completely different than it did when the tube was new.

The voice tube is also among the parts most likely to be damaged on the headset. Call reps in a hurry use them like handles to pull the headsets off and on and bang them against desks or table tops when they throw them down. This bends the voice tube and can eventually cause outright breakage or failure.

Sadly, it's unlikely that you can monitor your employees' every move with regards to treating the equipment properly, and there's no way to keep the moisture buildup from occurring. Keeping a stock of voice tubes in your call center makes sense, then, because this will allow you to fix breakages and failures as they occur--meaning your equipment will be online and ready for use much more readily. You can order extra voice tubes at steep discounts from our web site, or by calling Headset Parts Unlimited directly at 877-650-4828.